At Armour Sales Store, we’re committed to supporting your fitness journey with premium supplements and gear. We want to ensure you have a seamless experience from ordering to delivery, and we stand behind the quality of our products.
Shipping Information
Order Processing
We process all orders within 1-2 business days after payment confirmation. You’ll receive a tracking number via email once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 |
| Free Shipping | EMS | 15-25 business days after shipment | Free on orders over $50 |
Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on customs processing in your country.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help make it right.
Return & Exchange Timeframe
We accept returns and exchanges for most items within 15 days of receiving your order. All returned items must be in original, unopened condition with packaging intact.
Non-Returnable Products
For health and safety reasons, we cannot accept returns or exchanges on the following products:
- Opened supplements (Casein Protein, Collagen, Egg Protein, Plant Protein)
- Opened health products (Fat Burners, Fish Oil & Omegas, Greens & Superfoods, Immune Health, Joint Support, Keto products, Meal Replacements, Mobility & Recovery, Multi-Vitamins, Probiotics)
- Used clothing and accessories (Clothing, Clothing & Accessories, Gloves)
- Opened personal care products
Return Process
Follow these simple steps to return an item:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
- Package Your Item: Securely pack the item in its original packaging with all tags still attached.
- Ship Your Return: Send the package to our Miami facility at:
Armour Sales Store Returns
3215 Ridenour Street
Miami, US 33132
Please include the RMA number clearly on the outside of the package.
Exchange Process
To exchange an item for a different size or color:
- Follow the same steps as the return process
- Clearly indicate in your email that you would like an exchange and specify the preferred replacement item
- We will process your exchange once we receive and inspect the returned item
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Information
Once we receive and inspect your return:
- Processing Time: Refunds are processed within 3-5 business days after we receive your return
- Payment Method: Refunds will be issued to your original payment method
- Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
- Shipping Costs: Original shipping fees are non-refundable
Return Request Email Template
Copy and paste the template below to request a return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Armour Sales Store Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product Name: [Name of Product]
Reason for Return/Exchange: [Please specify reason]
I understand that I am responsible for return shipping costs unless the return is due to an error on your part.
Please provide me with a Return Merchandise Authorization number and return instructions.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund and provide a prepaid shipping label if needed.
Questions?
If you have any questions about our shipping or returns policy, please contact our customer service team at [email protected]. We’re here to help you get the most out of your fitness journey with our premium products.